Look for decals, patches, or certificates indicating advanced unibody training by organizations such as I-CAR or technician certification by ASE (National Institute for Automotive Service Excellence). Look for signs of repair shop trade association membership, which can indicate that the shop is keeping up to date with the latest repair procedures.
Training is also important in something as "simple" as the repair estimate. How accurately the damage is analyzed can affect the quality of your repair. Be sure to ask for a written damage report, which becomes the "blueprint" for repairing your car. Ask the estimator to explain, in detail, how your car will be repaired. He or she should perform a complete "examination," including checking underneath the car, and looking for hidden damage.
TAKING A SHOP TOUR
Asking the right questions and taking a shop tour can help you decide where to have your car repaired.
Next to training, the most important thing to look for is the shop's equipment. You should see some type of unibody measuring device, plus a pulling system to ease the metal back into shape. For the new high-strength steels, the shop must have a MIG (metal insert gas) welder, and someone trained to use it. Ask if they have the latest technical information and repair manuals.
Cleanliness is an important factor in a body shop. It can say a lot about the technicians' attitudes. So can friendliness and atmosphere. Many shops also offer some form of warranty on their workmanship. If you feel comfortable while visiting a shop, the chances are greater that you'll be satisfied with their work.
THE AFTER-REPAIR INSPECTION
Before you take your newly-repaired car home, take it for a test drive -- with a representative of the shop, if possible. Listen for any unusual noises and test the handling. Check all the electronic accessories. Pay attention to details such as making sure the doors, hood and trunk lid open and close smoothly. In the sunlight, examine freshly-painted areas for a good color match. The shop should be able to provide you with a complete breakdown of the work that was completed and what parts were replaced.
If you're not satisfied, report it to the shop immediately. If you feel they're not cooperating fully, remember that you're not in this by yourself. Your insurance company and the various collision shop trade associations are in business for your protection.